- Default to Asynchronous.
- Default to 1-to-1. (i.e. Default to zero cc’s on emails. Default to email, not Slack.)
- Before hitting Send on an email, ask yourself:
– “What questions might they ask when they receive my email?”
– “How can I more-clearly state this?”
– “Is this email even necessary to send?”
- Always look 1 week ahead, anticipate customer questions, & communicate what you are (and aren’t) going to do before it happens.
- Eliminate surprises.
Additional Ideas to Build a Calmer Company:
Coronavirus has forced us into a reality where our friends who are fortunate enough to have jobs, are forced to adapt to the new world of remote work. Thankfully, there’s tons of remote work tools & resources out there. I’ve compiled some of those tools & resources here.
Experience in multiple businesses tells me that Slack creates more problems than it solves. Here’s how we use Slack at my WordPress company.
If you work for somebody else – be it a big company, small business, or non-profit – you are probably used to unplugged vacation time. But Freelancers generally do not set themselves up for that success. This year we’re taking Christmas week off!
A handful of years ago, we grew The Mighty Mo! from 1 to 8, and that was surprisingly-fun. But now we’re on a different quest – growing from 1 to Zero. The 1 being me. The Zero being growing the company without me.
How to Dominate a Product Category. tldr: Don’t try to dominate a product category. Instead, just try to survive.
As you’ve no doubt learned, FREE is not free. There are always costs, particularly when mega for-profit tech companies promise “free”. Slack’s product continually undermines the very value it purports to bring to the world, all in the name of free!