- Default to Asynchronous.
- Default to 1-to-1. (i.e. Default to zero cc’s on emails. Default to email, not Slack.)
- Before hitting Send on an email, ask yourself:
– “What questions might they ask when they receive my email?”
– “How can I more-clearly state this?”
– “Is this email even necessary to send?”
- Always look 1 week ahead, anticipate customer questions, & communicate what you are (and aren’t) going to do before it happens.
- Eliminate surprises.
Additional Ideas to Build a Calmer Company:
Your paper check-based billing is costing you more than you think.
As I drudge myself out of bed for yet another war with monotony, a battle with my fat-old-man eating habits, a valiant clash with against my child’s militant stand against doing their homework, and an overall feeling of blech due to our country’s unsteady Coronovirus response, I discovered this article and quote lionizing a quote Elon Musk gave to TED in 2017: “If you’re not progressing, you’re regressing; so, keep moving forward.” BLECH! Thankfully, we have an alternative to Musk’s medicine.
Today I received a surprise bill for $157 from a vendor. I hate surprises.
Coronavirus has forced us into a reality where our friends who are fortunate enough to have jobs, are forced to adapt to the new world of remote work. Thankfully, there’s tons of remote work tools & resources out there. I’ve compiled some of those tools & resources here.
Experience in multiple businesses tells me that Slack creates more problems than it solves. Here’s how we use Slack at my WordPress company.
If you work for somebody else – be it a big company, small business, or non-profit – you are probably used to unplugged vacation time. But Freelancers generally do not set themselves up for that success. This year we’re taking Christmas week off!