Forget about aiming for big profits and complexity. Hitting your 2% Freedom Quotient will likely cause more positive change in your business than any other metric.

Now that I think about it, we have this weird philosophy in the USA that says, “Lets give marketers all of our data.” This would have never flown in a pre-digital era. Agh!

When it comes to receiving to sales calls, you want to hear Michael Jordan on the other end of the line, not John Salley.

Owners of businesses carry a special burden – merely speaking can cause unintended ripples in your company. Here’s a quick story where I learned (again – agh!) how my word as a business owner can cause employees to behave in unexpected ways.